Senior Enterprise Incident Response Manager

First Citizens Bank; Arizona; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Senior Enterprise Incident Response Manager to assess and communicate enterprise impact and risk from significant events affecting customers, associates, and operations. You will lead cross-functional coordination and executive communications to drive timely decisions and actions during incidents.

The role requires deep experience in risk, incident response, and crisis management, with a focus on clear business impact messaging and rapid situational awareness

Qualifications

• 8+ years of experience in enterprise operations, risk, incident response, or related disciplines.
• Exceptional written and verbal communication to senior leadership.
• Strong business acumen and risk analysis abilities.
• Ability to synthesize complex information under pressure.
• Experience working across multiple functions in a large enterprise.

Responsibilities

• Lead enterprise impact and risk assessments using the EIR severity matrix.
• Assess customer, associate, operational, technology, financial, regulatory, and reputational impact.
• Identify affected services, processes, dependencies, and information gaps.
• Synthesize information into concise, actionable assessments for leadership.
• Develop and deliver timely executive communications on risk and status.
• Coordinate across incident management, cybersecurity, operations, and legal teams.

Skills

Executive communication

Risk assessment

Stakeholder management

Crisis management

Operational resilience

Analytical thinking

Job description

First Citizens Bank is seeking a Senior Enterprise Incident Response Manager to assess and communicate enterprise impact and risk from significant events affecting customers, associates, and operations. You will lead cross-functional coordination and executive communications to drive timely decisions and actions during incidents.

The role requires deep experience in risk, incident response, and crisis management, with a focus on clear business impact messaging and rapid situational awareness