Senior Enterprise Growth & Partnerships Manager

Plaid; New York (NY); On-site; USD 148,800 - 176,400; Full time

Benefits offered by this job

Equity

Commissions

Medical, dental, vision

Job summary

Plaid is seeking an experienced customer-facing professional to manage and grow a large portfolio of smaller, high-potential companies, focusing on approximately 50-100 mid-to-large size accounts for revenue growth.

You will be the primary contact across developers to product leaders, driving adoption, renewals, and new revenue opportunities while collaborating with cross-functional teams to support customers' integration and growth of their applications leveraging financial data.

Qualifications

• At least 5 years of client relationship management experience across industries.
• Strong business generalist with technical acumen to drive revenue.
• Ability to solve complex customer challenges with cross-functional teams.
• Advocate for customers to ensure alignment between Plaid and customers.
• Interest in financial services and technical products; high curiosity.

Responsibilities

• Own end-to-end relationship with midsize revenue customers in a diverse range of industry verticals and sizes.
• Manage partnership, commercial, and technical topics; develop and implement strategies that increase customer product adoption, engagement, and growth at scale to drive revenue.
• Lead key partnership initiatives including ongoing checkpoints, business reviews, and technical escalations.
• Enable successful and consistent renewals to maintain existing core segment revenue; identify and execute on new high-potential growth opportunities independently, without the support of the Sales team when required.
• Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications.
• Partner and collaborate with Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers.
• Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s priorities.

Skills

Client relationship management

B2B technology experience

Deal experience

Cross-functional collaboration

Analytical mindset

Job description

Plaid is seeking an experienced customer-facing professional to manage and grow a large portfolio of smaller, high-potential companies, focusing on approximately 50-100 mid-to-large size accounts for revenue growth.

You will be the primary contact across developers to product leaders, driving adoption, renewals, and new revenue opportunities while collaborating with cross-functional teams to support customers' integration and growth of their applications leveraging financial data.