Enterprise Account Leader: Growth & Partnerships

Plaid Inc; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

401(k)

Job summary

Plaid is seeking an experienced customer-facing professional to manage and grow a large portfolio of mid-to-large size accounts. You will be the primary point of contact, guiding customers through integration and ongoing growth, identifying new revenue opportunities, and aligning their business needs with Plaid’s product strategy.

You will collaborate with multiple internal teams to ensure successful outcomes, renewals, and scalable adoption across diverse industries.

Qualifications

• At least 5 years of client relationship management experience with a broad range of customer sizes and industries.

Responsibilities

• Own end-to-end relationship with midsize revenue customers in a diverse range of industry verticals and sizes.
• Manage partnership, commercial, and technical topics; develop and implement strategies that increase customer product adoption, engagement, and growth at scale to drive revenue.
• Lead key partnership initiatives including ongoing checkpoints, business reviews, and technical escalations.
• Enable successful and consistent renewals to maintain existing core segment revenue; identify and execute on new high-potential growth opportunities independently, without the support of the Sales team when required.
• Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications.
• Partner and collaborate with Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers.
• Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s priorities

Skills

Client relationships

Revenue growth

Cross-functional collab

Technical acumen

B2B tech

Problem solving

Job description

Plaid is seeking an experienced customer-facing professional to manage and grow a large portfolio of mid-to-large size accounts. You will be the primary point of contact, guiding customers through integration and ongoing growth, identifying new revenue opportunities, and aligning their business needs with Plaid’s product strategy.

You will collaborate with multiple internal teams to ensure successful outcomes, renewals, and scalable adoption across diverse industries.