Enterprise Account Manager - Growth & Strategy

Plaid; San Francisco (CA); On-site; USD 130,000 - 210,000; Full time

Job summary

Plaid is seeking an experienced customer-facing professional to manage and grow relationships with a large portfolio of mid-to-large accounts across multiple industries. You will be the primary contact, guiding customers through integration and expansion to maximize product adoption and revenue.

You will work closely with developers, product leaders, sales, and support teams to translate customer feedback into product insights and identify new growth opportunities.

Qualifications

• At least 5 years of client relationship management experience with a broad range of customer sizes and industries; previous B2B technology experience is a strong plus; previous deal experience is a requirement
• A strong business generalist with an acute technical acumen and ability to drive revenue growth
• Solving complex customers challenges through creative problem solving and collaboration with cross-functional teams
• Advocating for our customers internally to ensure strong alignment between our organizations
• Interest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity

Responsibilities

• Own end-to-end relationship with midsize revenue customers in a diverse range of industry verticals and sizes
• Manage partnership, commercial, and technical topics; develop and implement strategies that increase customer product adoption, engagement, and growth at scale to drive revenue
• Lead key partnership initiatives including ongoing checkpoints, business reviews, and technical escalations
• Enable successful and consistent renewals to maintain existing core segment revenue; identify and execute on new high-potential growth opportunities independently, without the support of the Sales team when required
• Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications
• Partner and collaborate with Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers
• Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s priorities

Skills

Client relationships

B2B technology

Deal experience

Cross-functional

Financial services interest

Job description

Plaid is seeking an experienced customer-facing professional to manage and grow relationships with a large portfolio of mid-to-large accounts across multiple industries. You will be the primary contact, guiding customers through integration and expansion to maximize product adoption and revenue.

You will work closely with developers, product leaders, sales, and support teams to translate customer feedback into product insights and identify new growth opportunities.