Senior Enterprise Engagement Manager - Remote UK

Next Level Business Services Inc.; United States; Remote; GBP 70,000 - 110,000; Full time

Job summary

Next Level Business Services Inc. is seeking a Senior Customer Engagement Manager to lead complex customer adoption and technology implementation engagements.

This remote UK role requires extensive programme and project management experience across enterprise platforms, with the ability to manage senior stakeholders and drive successful outcomes. Responsibilities include end-to-end delivery, governance reporting, and coordinating cross-functional teams.

Qualifications

• 8+ years in high-tech or SaaS environments.
• 5+ years in customer-facing project/programme management.
• Experience with technology implementations and complex engagements.
• PMP/PMI or equivalent certification desirable.

Responsibilities

• Lead end-to-end project delivery including planning, scheduling, monitoring, risk management and execution.
• Manage complex customer engagements and drive successful adoption of enterprise platforms.
• Coordinate cross-functional teams, senior stakeholders, partners and customers.
• Provide governance reports and progress reviews to stakeholders.
• Facilitate planning meetings, reviews and retrospectives.
• Identify delivery gaps and drive mitigation plans.
• Communicate project value propositions to customers.
• Ensure knowledge transfer and transition activities at project closure.

Skills

Project management

Stakeholder mgmt

SaaS delivery

ServiceNow

Agile/Scrum

ITIL Foundation

OCM

Change management

PMP certification

Education

Bachelor's degree

Tools

ServiceNow

Job description

Next Level Business Services Inc. is seeking a Senior Customer Engagement Manager to lead complex customer adoption and technology implementation engagements.

This remote UK role requires extensive programme and project management experience across enterprise platforms, with the ability to manage senior stakeholders and drive successful outcomes. Responsibilities include end-to-end delivery, governance reporting, and coordinating cross-functional teams.