Senior Enterprise Endpoint Systems Engineer

UCLA Health; Los Angeles (CA); Hybrid; USD 109,000 - 242,000; Full time

Job summary

UCLA Health DGIT is seeking a Systems Engineer to deliver enterprise-level support for endpoint management and desktop engineering across Windows and macOS in a flex-hybrid environment.

You will lead imaging, GPOs, and patching, while collaborating with stakeholders to ensure security and reliability of critical services. The role includes on-call rotation and opportunities to drive ITIL-aligned processes.

Qualifications

• 5+ years of experience supporting enterprise endpoint management and infrastructure services in a large, complex environment.
• Experience administering Microsoft Active Directory, Group Policy, and enterprise endpoint management platforms.
• Experience with Microsoft SCCM/MECM, Intune, Tanium, JAMF, or similar endpoint management tools.
• Experience supporting enterprise collaboration platforms such as Box and Atlassian products.
• Knowledge of Windows and macOS endpoint administration, configuration, and troubleshooting.
• Experience with enterprise software deployment, OS imaging, and endpoint lifecycle management.
• Experience supporting vulnerability management, patch management, and remediation programs.
• Understanding of cybersecurity principles, endpoint hardening, and compliance requirements.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Engineer, deploy, and support enterprise desktop and endpoint management solutions across Windows and macOS environments.
• Manage desktop imaging, operating system deployment, Group Policy Objects (GPOs), and endpoint patching strategies.
• Provide Tier 3 escalation support for complex technical issues affecting critical business services.
• Ensure systems, services, and projects meet operational, security, and governance requirements.
• Maintain accurate technical documentation and configuration management records.
• Partner with technical and non-technical stakeholders to deliver exceptional customer service and support.
• Participate in a 24/7 on-call rotation to support business-critical systems and services.

Skills

Endpoint management

MECM & JAMF

ITIL basics

Troubleshooting

Communication

Customer focus

Tools

MECM

JAMF

Windows

GPO

Job description

UCLA Health DGIT is seeking a Systems Engineer to deliver enterprise-level support for endpoint management and desktop engineering across Windows and macOS in a flex-hybrid environment.

You will lead imaging, GPOs, and patching, while collaborating with stakeholders to ensure security and reliability of critical services. The role includes on-call rotation and opportunities to drive ITIL-aligned processes.