Head of Enterprise Customer Resilience & Growth

rubrik; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Rubrik is seeking a Manager to lead a team of Customer Resilience Managers (CRMs) responsible for post-sales success across large enterprise accounts. The role combines people leadership with strategic oversight, onboarding, adoption, growth, and renewal activities.

You will drive cross-functional collaboration with Sales, Marketing, Operations, Engineering, and IT to optimize customer outcomes and retention.

Qualifications

• Bachelor’s degree in a computer-related discipline is preferred.
• Ten or more years of experience in customer success or technical account management.
• Three or more years leading people and building high-performing teams.
• Excellent written and verbal communication skills with strong planning and decision-making.
• Demonstrated ability to build relationships across management levels and functions.
• Proven strategic problem-solving skills with willingness to travel as needed.

Responsibilities

• Lead, coach, and develop a team of CRMs managing large enterprise accounts through the full customer lifecycle.
• Drive strategy for managed accounts and coordinate cross-functionally to improve processes and efficiency.
• Own onboarding, adoption, growth, and renewal outcomes with proactive health management.
• Drive renewals across the portfolio and engage early to prevent churn.
• Ensure product activation and usage targets are met and close adoption gaps.
• Review and quality-check deliverables such as success plans and account reports.
• Partner with Sales and cross-functional teams to improve customer satisfaction.
• Manage operational excellence including workload, hiring, training, and performance management.
• Define team goals and KPIs and report portfolio health to senior leadership.
• Own escalation management, including engagement with customer executives when needed.

Skills

People leadership

Customer success

Strategic account management

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in a computer-related discipline

Job description

Rubrik is seeking a Manager to lead a team of Customer Resilience Managers (CRMs) responsible for post-sales success across large enterprise accounts. The role combines people leadership with strategic oversight, onboarding, adoption, growth, and renewal activities.

You will drive cross-functional collaboration with Sales, Marketing, Operations, Engineering, and IT to optimize customer outcomes and retention.