Enterprise Customer Success & Resilience Lead

Kenyan Edu; United States; Remote; USD 165,000 - 247,000; Full time

Benefits offered by this job

Bonus potential

Equity

Benefits

Job summary

Rubrik is seeking a Customer Resilience Manager (CRM) to drive the post-sales journey for Enterprise Accounts from a US remote location. You will act as the customer advocate, coordinating with Sales, Engineering, PM, IT, and Support to maximize ROI, adoption, and renewal while steering escalations and improvements across the organization.

You will develop tailored success plans, monitor environments, and provide actionable insights to executives and stakeholders.

Qualifications

• Bachelor's degree in a computer-related discipline preferred.
• 8+ years of experience in a customer success and/or technical account management role in a technology-based company.
• Excellent presentation, written, and verbal communication skills.
• Able to travel to other locations and customer sites on occasion.

Responsibilities

• Become familiar with account background, key stakeholders, goals, requirements, and expectations of Rubrik.
• Ensure timely responses and communications to provide a high degree of customer satisfaction.
• Jointly develop a success plan with the customer and drive to achieve their goals and objectives.
• Own and drive the customer's overall journey, experience, and touch points with Rubrik.
• Drive the renewal of all purchased products and services for the account, engaging early to secure renewal and prevent churn.
• Collaborate with Sales, Marketing, Engineering, PM, and IT to improve overall customer satisfaction.
• Manage escalations, initiate conference calls, and drive to closure while delivering timely updates to stakeholders.

Skills

Leadership

Interpersonal skills

Communication skills

Cross-functional collaboration

Executive communication

Escalation management

Proactive account management

Travel readiness

Education

Bachelor's degree in a computer-related discipline

Job description

Rubrik is seeking a Customer Resilience Manager (CRM) to drive the post-sales journey for Enterprise Accounts from a US remote location. You will act as the customer advocate, coordinating with Sales, Engineering, PM, IT, and Support to maximize ROI, adoption, and renewal while steering escalations and improvements across the organization.

You will develop tailored success plans, monitor environments, and provide actionable insights to executives and stakeholders.