Senior Enterprise Customer Success Manager — Remote + Equity

Jobicy; Austin, Boston, Washington (TX, MA, District of Columbia); Híbrido; USD 141.000 - 173.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, vision, dental

Equity stock options

Retirement plans

Paid holidays and unlimited PTO

Parental leave

Leaves of absence

Employee Assistance Program

Descripción de la vacante

HackerOne seeks a Senior Strategic Enterprise Customer Success Manager to own post-onboarding outcomes for a portfolio of complex enterprise and government customers. You will manage executive relationships, align platform value with security objectives, and drive retention, expansion, and long-term advocacy.

You will partner with Sales, Product, and Technical Services, applying data-driven insights to shape program strategy and improve outcomes.

Formación

• 6+ years of experience in Customer Success supporting high-touch enterprise and/or government customers in a B2B environment.
• Experience managing complex customer programs or projects with cross-functional stakeholders.
• Working technical knowledge of SaaS applications, cloud technologies, and IT operations.

Responsabilidades

• Own the strategic direction and post-onboarding success of a portfolio of complex, high-value enterprise customers.
• Build trusted relationships with senior customer stakeholders and drive retention and growth.
• Apply data-driven decision making to evaluate program performance and advise on security outcomes and program maturity.
• Lead cross-functional initiatives, resolve escalations, and champion an AI-first approach within the team.
• Identify recurring challenges and contribute to scalable CS methodologies and best practices.

Conocimientos

Enterprise Customer Success

Strategic Account Management

Executive Stakeholder Management

Customer Retention

Customer Expansion

Cybersecurity

Vulnerability Disclosure Programs

Bug Bounty Programs

SaaS

Cloud Technologies

Data Analysis

Cross-functional Collaboration

Escalation Management

Program Management

AI-powered Workflows

Descripción del empleo

HackerOne seeks a Senior Strategic Enterprise Customer Success Manager to own post-onboarding outcomes for a portfolio of complex enterprise and government customers. You will manage executive relationships, align platform value with security objectives, and drive retention, expansion, and long-term advocacy.

You will partner with Sales, Product, and Technical Services, applying data-driven insights to shape program strategy and improve outcomes.