Strategic Enterprise CS Lead (Remote, Equity)

HackerOne; Washington (District of Columbia); Remote; USD 141,000 - 173,000; Full time

Benefits offered by this job

Health insurance

Vision, dental insurance

Equity stock options

Retirement plans

Unlimited PTO

Job summary

HackerOne is hiring a Strategic Enterprise Customer Success Manager to serve as a trusted advisor to a portfolio of complex enterprise customers, helping them maximize the value of HackerOne's platform and advance their security programs. You will own strategic relationships, navigate challenges, and influence success strategies across teams to deliver measurable outcomes.

This role embraces AI-first approaches, cross-functional collaboration, and a flexible remote work model with proximity

Qualifications

• 6+ years of experience in Customer Success supporting high-touch enterprise and/or government customers in a B2B environment.
• Experience managing complex customer programs or projects with cross-functional stakeholders.
• Working technical knowledge of SaaS applications, cloud technologies, and IT operations.

Responsibilities

• Own the strategic direction and post-onboarding success of a portfolio of complex, high-value enterprise customers.
• Apply data-driven decision making to evaluate program performance and drive improvements.
• Lead cross-functional collaboration to identify expansion opportunities and enhance customer outcomes.
• Guide customers through evolving security priorities and new product capabilities, maintaining momentum.

Job description

HackerOne is hiring a Strategic Enterprise Customer Success Manager to serve as a trusted advisor to a portfolio of complex enterprise customers, helping them maximize the value of HackerOne's platform and advance their security programs. You will own strategic relationships, navigate challenges, and influence success strategies across teams to deliver measurable outcomes.

This role embraces AI-first approaches, cross-functional collaboration, and a flexible remote work model with proximity