Strategic Enterprise Customer Success Manager (Fully Remote)

HackerOne; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, life, and disability insurance

Unlimited PTO

Equity stock options

Retirement plans

Paid public holidays

Job summary

HackerOne is seeking a Customer Success leader to own the strategic direction and post-onboarding success for complex enterprise customers. You will apply data-driven decision making to evaluate performance, identify trends, and develop recommendations.

The role requires coordinating across teams to resolve complex challenges and escalations with cross-functional alignment. With a culture that emphasizes inclusion and customer obsession, HackerOne offers a flexible remote role near key hubs and

Qualifications

• 6+ years in customer success for enterprise/government customers, demonstrating outcomes.
• Strong technical knowledge of SaaS, cloud, and IT operations.
• Experience using customer data and structured problem-solving to drive outcomes.
• Ability to work effectively in a remote, cross-functional environment.

Responsibilities

• Own strategic direction and post-onboarding success for complex enterprise customers.
• Apply data-driven decision making to evaluate performance, identify trends, and develop recommendations.
• Lead resolution of complex challenges and escalations with cross-functional alignment.

Skills

Enterprise CS

SaaS & Cloud

Data-driven decisions

Problem solving

Cross-functional teamwork

Remote work

Job description

• Own strategic direction and post-onboarding success for complex enterprise customers.
• Apply data-driven decision making to evaluate performance, identify trends, and develop recommendations.
• Lead resolution of complex challenges and escalations with cross-functional alignment.

Qualifications:

• 6+ years of Customer Success experience with enterprise/government customers.
• Strong technical knowledge of SaaS, cloud, and IT operations.
• Experience using customer data and structured problem-solving.
• Comprehensive health, life, and disability insurance.
• Unlimited PTO and paid public holidays.
• Equity stock options and retirement plans.

Culture:

• Flexible remote role with proximity to key hubs.
• Inclusive, customer-obsessed environment.
• Most Loved Workplace for Young Professionals (2024).

HackerOne

HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.