Senior Enterprise Customer Success Leader

Charter Communications; Tampa (FL); Remote; USD 120,000 - 165,000; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Job summary

RapidScale is transforming Customer Success into a core capability, guiding enterprise customers to realize measurable outcomes with value-driven engagements. You will coordinate with Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure retention, adoption, and long-term value across a strategic portfolio.

The role emphasizes executive-level conversations, proactive risk management, and collaboration to scale Customer Success programs, while aligning with business

Qualifications

• Bachelor's degree and 8+ years in a related field; or advanced degree with fewer years; or 12 years total experience
• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments
• Strong communication and stakeholder management skills
• Experience working cross-functionally in matrixed organizations

Responsibilities

• Own accountability for customer outcomes and value realization across a portfolio of enterprise customers
• Manage onboarding, adoption, renewal, and expansion lifecycle
• Act as a senior quarterback across Sales, Delivery, Operations, Consulting, Support, and Engineering
• Support renewal strategy and execution with Sales and Account Management
• Lead executive-level customer conversations focused on outcomes and future opportunities
• Contribute to Customer Success playbooks and engagement models

Skills

Strong communication

Stakeholder management

Cross-functional collaboration

Relationship management

Education

Bachelor's degree in related discipline

Master's degree

PhD

12 years relevant experience

Job description

RapidScale is transforming Customer Success into a core capability, guiding enterprise customers to realize measurable outcomes with value-driven engagements. You will coordinate with Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure retention, adoption, and long-term value across a strategic portfolio.

The role emphasizes executive-level conversations, proactive risk management, and collaboration to scale Customer Success programs, while aligning with business