Senior Customer Success Manager - Enterprise Outcomes

RapidScale; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

RapidScale is seeking a Customer Success Manager IV to own customer outcomes and value realization across a portfolio of enterprise clients, coordinating across Sales, Delivery, Operations, Consulting, and Support.

You will drive retention, adoption, and expansion by leading executive-level discussions, building outcome-based success plans, and aligning cross-functional teams to strategic objectives.

Qualifications

• Bachelor’s degree in a related discipline and 8 years of experience in a related field.
• Or a master’s degree with 6 years of experience.
• Or a PhD with 3 years of experience.
• Or 12 years of relevant professional experience.

Responsibilities

• Own accountability for ensuring customers realize business outcomes and value.
• Develop and maintain Outcome-Based Success Plans.
• Lead customer conversations focused on value realization and roadmap alignment.
• Manage a portfolio of strategic customers across onboarding, renewal, and expansion.
• Identify risks to retention and develop mitigation plans.
• Act as primary cross-functional quarterback across Sales, Delivery, Operations, Consulting and Support.
• Support renewal strategy and surface opportunities for expansion.
• Lead executive discussions focused on outcomes and future opportunities.

Skills

Customer Success

Client Services

Account Management

Consulting

Cross-functional teamwork

Education

Bachelor’s degree

Master’s degree

PhD

12 years of experience

Job description

RapidScale is seeking a Customer Success Manager IV to own customer outcomes and value realization across a portfolio of enterprise clients, coordinating across Sales, Delivery, Operations, Consulting, and Support.

You will drive retention, adoption, and expansion by leading executive-level discussions, building outcome-based success plans, and aligning cross-functional teams to strategic objectives.