Senior Enterprise Customer Success Manager

RapidScale; Oklahoma City (OK); On-site; USD 90,000 - 140,000; Full time

Job summary

RapidScale is seeking a seasoned Customer Success Manager IV to drive measurable outcomes for a portfolio of enterprise clients. You will coordinate across Sales, Delivery, Operations, Consulting, and Support to ensure value realization and long-term retention.

You will own outcome-based plans, manage lifecycle milestones, and lead executive discussions focused on expansion opportunities and risk mitigation. This role emphasizes collaboration and strategic influence across diverse teams.

Qualifications

• Bachelor’s degree in a related discipline with 8 years of experience
• Or a master’s degree with 6 years of experience
• Or a PhD with 3 years of experience
• Or 12 years of relevant professional experience

Responsibilities

• Own accountability for ensuring customers realize business outcomes and value
• Develop and maintain Outcome-Based Success Plans tied to objectives and KPIs
• Lead customer conversations focused on value realization and roadmap alignment
• Manage onboarding, adoption, renewal, and expansion across portfolios
• Partner with Sales and Account Management for renewal strategy and execution

Skills

Customer Success

Account Management

Consulting

Cross-functional collaboration

Executive-level communication

Mentoring

Education

Bachelor's degree

Master's degree

PhD

Job description

RapidScale is seeking a seasoned Customer Success Manager IV to drive measurable outcomes for a portfolio of enterprise clients. You will coordinate across Sales, Delivery, Operations, Consulting, and Support to ensure value realization and long-term retention.

You will own outcome-based plans, manage lifecycle milestones, and lead executive discussions focused on expansion opportunities and risk mitigation. This role emphasizes collaboration and strategic influence across diverse teams.