Senior Customer Success Manager — Enterprise Value Realization

RapidScale; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

RapidScale is seeking a seasoned Customer Success Manager IV to drive value for enterprise clients in a fast-paced environment. You will own outcomes and collaborate with Sales, Delivery, and Support to ensure measurable business impact.

You will lead onboarding, renewals, and expansions, guiding executive-level discussions and shaping CS playbooks for scalable success across complex accounts.

Qualifications

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments.
• Proven ability to manage customer relationships and drive value realization.
• Strong communication and stakeholder management skills.
• Experience working cross-functionally in matrixed organizations.
• Mentors other CS team members and elevates overall team capability.

Responsibilities

• Own accountability for customer outcomes and value realization across a portfolio of enterprise customers.
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones.
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment.
• Manage onboarding, adoption, renewal, and expansion across the portfolio.
• Act as primary accountability across Sales, Delivery, Operations, Consulting, Support, and Engineering.
• Lead QBRs and executive-level discussions focused on outcomes and future opportunities.
• Contribute to CS playbooks and engagement models; standardize best practices.

Skills

Customer Success

Client Services

Account Management

Consulting

Enterprise Accounts

Stakeholder Management

Cross-functional

Executive conversations

Mentoring

Delivery coordination

Education

Bachelor’s degree in related discipline

Master’s degree

PhD

12 years of relevant professional experience

Job description

RapidScale is seeking a seasoned Customer Success Manager IV to drive value for enterprise clients in a fast-paced environment. You will own outcomes and collaborate with Sales, Delivery, and Support to ensure measurable business impact.

You will lead onboarding, renewals, and expansions, guiding executive-level discussions and shaping CS playbooks for scalable success across complex accounts.