Senior Enterprise Customer Success Manager — Growth & Strategy

AudioCodes Limited; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical with HSA option

Dental

Vision insurance

401(k) with company matching

Paid time off

Flexible schedule

Parental leave

Travel reimbursement

Job summary

AudioCodes Ltd. in the United States is seeking a Senior Enterprise Customer Success Manager to act as the primary strategic liaison between strategically managed customers and internal stakeholders.

You will build trusted relationships, drive customer satisfaction, product adoption, and long-term business value across enterprise accounts. The role requires experience in managed services and a strong understanding of Unified Communications, Contact Center, and Conversational AI.

Qualifications

• 3+ years of experience in Customer Success for Networking/UCaaS/CCaaS or SaaS.
• Proven experience managing enterprise customers and executive stakeholders.
• Technical background in telecommunications and/or networking is ideal.

Responsibilities

• Drive customer success by adoption and optimization of AudioCodes products and services.
• Own the end-to-end lifecycle for strategic enterprise accounts including renewals and expansion.
• Map stakeholders and build trusted, long-term relationships across the organization.
• Develop measurable Customer Success Plans aligned with customer objectives and value delivery.
• Lead executive business reviews and coordinate cross-functional teams to ensure success.
• Act as Voice of the Customer to influence product and support strategies.
• Provide executive oversight for escalations and align internal teams to mitigate risk.
• Monitor health, adoption, and outcomes to identify risks and growth opportunities.

Skills

Customer Success

Enterprise accounts

Stakeholder management

Communication

Problem solving

Tools

Microsoft Teams

UCaaS

Direct Routing

Cloud communications

Job description

AudioCodes Ltd. in the United States is seeking a Senior Enterprise Customer Success Manager to act as the primary strategic liaison between strategically managed customers and internal stakeholders.

You will build trusted relationships, drive customer satisfaction, product adoption, and long-term business value across enterprise accounts. The role requires experience in managed services and a strong understanding of Unified Communications, Contact Center, and Conversational AI.