Senior Enterprise Customer Success Manager Remote Flexible

Genesys; Oregon (WI); On-site; USD 104,000 - 183,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

Career development opportunities

Open Time Off + 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Senior Customer Success Manager in the United States West region to drive measurable value for strategic enterprise accounts. You will own the end‑to‑end CS relationship, translate priorities into actionable plans, and orchestrate resources across Services, Support, Product, and Sales.

You will lead executive reviews, monitor health and adoption metrics, and uncover opportunities for deeper adoption and growth while ensuring a world-class customer experience.

Qualifications

• 6+ years in Customer Success Management with enterprise relationships.
• Bachelor’s degree in business management or related field.
• Proven ability to build trusted relationships with enterprise customers and navigate complex stakeholder environments.
• Strong business acumen with ability to understand customer objectives and value drivers.
• Experience presenting to executives and coordinating across functions.

Responsibilities

• Own end-to-end customer success for a portfolio of strategic enterprise accounts.
• Translate customer priorities into actionable success plans and orchestrate across Professional Services, Support, Product, and Sales.
• Lead executive-level Quarterly Business Reviews to demonstrate value and identify opportunities for growth.
• Develop customer success plans with clear priorities, milestones and measurable progress indicators.
• Monitor customer health and adoption to surface insights and strengthen engagement.

Skills

Enterprise CS

Executive comm

Stakeholder mgmt

Cross-functional

CRM proficiency

Education

Bachelor’s degree

Tools

CRM systems

Job description

Genesys is seeking a Senior Customer Success Manager in the United States West region to drive measurable value for strategic enterprise accounts. You will own the end‑to‑end CS relationship, translate priorities into actionable plans, and orchestrate resources across Services, Support, Product, and Sales.

You will lead executive reviews, monitor health and adoption metrics, and uncover opportunities for deeper adoption and growth while ensuring a world-class customer experience.