Senior Customer Success Manager, Global Growth & Engagement

S&P Global, Inc.; New York (NY); On-site; USD 71,000 - 91,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global in New York, NY is seeking an experienced Customer Success professional to drive proactive engagement and strengthen strategic relationships across global accounts in the corporate segment.

The role focuses on onboarding, renewal readiness, and cross-functional collaboration with Marketing, Product, Account Management, and Sales to deliver tailored solutions and measurable outcomes for clients and growth for the business.

Qualifications

• Strong MS Office (Word, Excel, PowerPoint) skills.
• 3-5 years work experience in a client-facing role.
• Excellent listening, communication, and relationship-building abilities.
• Experience in consultative sales or client-facing roles in financial services is a plus.
• Knowledge of CRM systems (Salesforce, ChurnZero, SalesLoft) and data analytics tools (Power BI) is advantageous.

Responsibilities

• Lead proactive customer engagement initiatives with cross-functional teams.
• Cultivate relationships with power users and key stakeholders.
• Develop specialization in key industry verticals or customer segments.
• Align solutions with client objectives and market trends.
• Deliver tailored training sessions (virtual/in-person).
• Deepen knowledge of Data & Research offerings and share best practices.
• Drive user adoption via campaigns, webinars, and 1:1 engagements.
• Analyze Salesforce data to build account profiles and support renewals.
• Collaborate with CSMs to coordinate outreach across product areas.
• Monitor product usage and update account profiles for insights.
• Capture client feedback and route enhancement requests to product teams.
• Influence product roadmaps with customer insights.
• Evolve digital engagement strategies to scale impact.

Skills

MS Office

Client relationships

Consultative sales

Communication

Education

Bachelor's degree in Finance, Economics or related field

Tools

Salesforce

ChurnZero

SalesLoft

Power BI

Job description

S&P Global in New York, NY is seeking an experienced Customer Success professional to drive proactive engagement and strengthen strategic relationships across global accounts in the corporate segment.

The role focuses on onboarding, renewal readiness, and cross-functional collaboration with Marketing, Product, Account Management, and Sales to deliver tailored solutions and measurable outcomes for clients and growth for the business.