Senior Customer Success Lead - Onboarding & Growth

Accenture PLC; Chicago (IL); On-site; USD 59,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Long-term disability

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture is seeking a customer-focused professional to own post-sale relationships across a portfolio of accounts. You will lead onboarding, adoption, and engagement, and develop success plans tied to customer goals.

Regular business reviews will monitor health, mitigate risk, and support long-term value realization. You will also identify expansion opportunities, partner with Sales on renewals, and share insights with Product and teams to improve outcomes.

Qualifications

• Minimum of three years of experience in Customer Success or Account Management.
• Excellent relationship management, communication, and problem-solving skills.
• Strong business acumen with ability to translate customer goals into measurable outcomes.

Responsibilities

• Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner.
• Drive customer onboarding, adoption, engagement, and long-term success.
• Develop success plans and conduct regular business reviews aligned to customer goals.
• Monitor account health, proactively mitigate risk, and execute retention strategies.
• Identify expansion opportunities and partner with Sales on renewals and growth.
• Act as the voice of the customer by sharing feedback with Product and cross-functional teams.
• Track customer outcomes, adoption metrics, and key performance indicators to drive value realization.

Skills

Customer Success

Account Management

Relationship Management

Communication

Problem-solving

Cross-functional collaboration

Job description

Accenture is seeking a customer-focused professional to own post-sale relationships across a portfolio of accounts. You will lead onboarding, adoption, and engagement, and develop success plans tied to customer goals.

Regular business reviews will monitor health, mitigate risk, and support long-term value realization. You will also identify expansion opportunities, partner with Sales on renewals, and share insights with Product and teams to improve outcomes.