Senior Customer Success Partner: Onboarding & Growth

Accenture PLC; New York (NY); On-site; USD 66,000 - 196,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a customer-focused Account Manager to own post-sale relationships, drive onboarding and long-term success, and work with Sales, Product, and Support to ensure value realization. You will manage a portfolio of accounts, develop success plans, and conduct regular business reviews aligned to customer goals.

Travel may be required (25%–100%). A minimum of three years in Customer Success or Account Management and strong relationship and communication skills are essential to

Qualifications

• Minimum three years of experience in Customer Success or Account Management.
• Experience managing multiple accounts in a fast-paced, cross-functional environment.
• Excellent relationship management and communication skills.
• Strong business acumen with the ability to translate customer goals into measurable outcomes.

Responsibilities

• Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner.
• Drive customer onboarding, adoption, engagement, and long-term success.
• Develop success plans and conduct regular business reviews aligned to customer goals.
• Monitor account health, proactively mitigate risk, and execute retention strategies.
• Identify expansion opportunities and partner with Sales on renewals and growth.
• Act as the voice of the customer by sharing feedback with Product and cross-functional teams.
• Track customer outcomes, adoption metrics, and key performance indicators to drive value realization.
• Travel may be required for this role; travel amount varies 25% to 100% depending on business need.

Skills

Relationship management

Communication skills

Problem-solving

Customer-focused

Job description

Accenture is seeking a customer-focused Account Manager to own post-sale relationships, drive onboarding and long-term success, and work with Sales, Product, and Support to ensure value realization. You will manage a portfolio of accounts, develop success plans, and conduct regular business reviews aligned to customer goals.

Travel may be required (25%–100%). A minimum of three years in Customer Success or Account Management and strong relationship and communication skills are essential to