Senior Customer Success Manager - Enterprise Growth & AI

Attentive; United States; Sur place; USD 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health benefits

Equity

Commission

Résumé du poste

Attentive is seeking an experienced Senior Customer Success Manager to lead strategy for Strategic accounts and drive measurable outcomes across the customer lifecycle. You will align Account Management, Services, and product partners to optimize value, adoption, and retention, while building executive-level relationships and guiding renewal opportunities.

You will translate performance insights into actionable recommendations, oversee forecasts, and collaborate with cross-functional teams to

Qualifications

• 5+ years of experience in Customer Success or Account Management.
• Strong understanding of lifecycle marketing and growth/retention strategies.
• Experience collaborating with commercial, Services, product, and technical teams.

Responsabilités

• Lead the overall customer strategy for a portfolio of Strategic accounts.
• Translate performance insights into recommendations that strengthen customer value, adoption, and retention.
• Build trusted relationships with executive sponsors and day-to-day teams.
• Represent the company in business reviews and strategic customer conversations.
• Identify expansion opportunities and drive value-based recommendations.

Connaissances

Customer Success

Account Management

Lifecycle marketing

SMS & Email marketing

Data analysis

Cross-functional collaboration

Outils

Salesforce

CS platforms

Reporting tools

Description du poste

Attentive is seeking an experienced Senior Customer Success Manager to lead strategy for Strategic accounts and drive measurable outcomes across the customer lifecycle. You will align Account Management, Services, and product partners to optimize value, adoption, and retention, while building executive-level relationships and guiding renewal opportunities.

You will translate performance insights into actionable recommendations, oversee forecasts, and collaborate with cross-functional teams to