Senior Customer Success Manager - Enterprise Outcomes

RapidScale; New York (NY); On-site; USD 65,000 - 183,000; Full time

Job summary

RapidScale is seeking a Customer Success Manager IV to drive outcomes and value realization across a portfolio of enterprise clients. You will coordinate with Sales, Delivery, Operations, and Engineering to ensure sustained adoption, retention, and expansion.

You will lead QBRs, manage lifecycle milestones, and mentor teammates while shaping scalable Customer Success practices across the organization.

Qualifications

• Bachelor’s degree in a related discipline with 8+ years of experience
• Or a master’s degree with 6+ years of experience
• Or a PhD with 3+ years of experience
• Or 12 years of relevant professional experience

Responsibilities

• Own accountability for customer outcomes and value realization across a portfolio of enterprise customers.
• Manage onboarding, adoption, renewal, and expansion lifecycle for strategic accounts.
• Coordinate across Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure seamless execution.
• Partner with Sales on renewal strategy and expansion opportunities grounded in delivered value.
• Lead executive-level customer discussions and maintain proactive communications.
• Contribute to Customer Success playbooks and standard operating cadence.

Skills

Customer Success

Account Management

Cross-functional leadership

Stakeholder management

Enterprise experience

SaaS / Managed services

Communication

Negotiation

Education

Bachelor’s degree + 8 years experience

Master’s degree + 6 years experience

PhD + 3 years experience

12 years relevant experience

Job description

RapidScale is seeking a Customer Success Manager IV to drive outcomes and value realization across a portfolio of enterprise clients. You will coordinate with Sales, Delivery, Operations, and Engineering to ensure sustained adoption, retention, and expansion.

You will lead QBRs, manage lifecycle milestones, and mentor teammates while shaping scalable Customer Success practices across the organization.