Senior Enterprise Customer Success Leader

RapidScale; Tampa (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

RapidScale is seeking a results-oriented Senior Customer Success Manager IV to own outcomes for a portfolio of enterprise clients, coordinating across Sales, Delivery, Operations, Consulting, and Support to drive retention and expansion.

You will lead QBRs, design Outcome-Based Success Plans, manage the customer lifecycle from onboarding to renewal, and mentor teammates while shaping scalable CS programs for long-term value.

Qualifications

• Bachelor’s degree in a related discipline and 8 years of experience
• Master’s degree with 6 years of experience
• PhD with 3 years of experience
• 12 years of relevant professional experience

Responsibilities

• Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment
• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases
• Proactively identify risks to retention and develop mitigation plans
• Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities

Skills

Customer Success experience

Enterprise customer management

Cross-functional collaboration

Stakeholder management

Executive-level conversations

Education

Bachelor’s degree in a related discipline

Master’s degree in related field

PhD in related field

12 years of relevant professional experience

Job description

RapidScale is seeking a results-oriented Senior Customer Success Manager IV to own outcomes for a portfolio of enterprise clients, coordinating across Sales, Delivery, Operations, Consulting, and Support to drive retention and expansion.

You will lead QBRs, design Outcome-Based Success Plans, manage the customer lifecycle from onboarding to renewal, and mentor teammates while shaping scalable CS programs for long-term value.