Senior Enterprise Customer Success Manager

ServiceTitan; Oregon; Hybrid; USD 90,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Leadership training

Annual bonus

Health benefits

401k match

Job summary

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-value trades accounts across North America, driving renewal, adoption, and expansion. You will partner with senior leaders and collaborate across teams to deliver exceptional value, coaching customers on best practices and shaping the future of our product usage.

You’ll work in a dynamic, fast-paced environment with a focus on data-informed decisions, process improvements, and mentoring newer team

Qualifications

• 4+ years of combined experience account and/or project management experience in a customer facing role.
• Proven ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter in a fast-paced environment with leadership and collaboration skills.
• Demonstrated ability for and interest in project management and data analysis.

Responsibilities

• Develop a portfolio of ~40 Enterprise Property Care customer accounts.
• Regularly reach out to accounts to gather usage insights and coach on best practices.
• Build and maintain senior-level relationships with customers.
• Collaborate with customers to solve complex problems with out-of-the-box solutions.
• Help find new ways to improve customer experience in product and processes.
• Analyze user engagement data and report KPI insights.
• Organize customers into segments for up-selling and cross-selling opportunities.
• Be a mentor and resource to new hires and the non-Enterprise Success Team.

Skills

Account management

Project management

Data analysis

Customer communication

Team collaboration

Job description

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-value trades accounts across North America, driving renewal, adoption, and expansion. You will partner with senior leaders and collaborate across teams to deliver exceptional value, coaching customers on best practices and shaping the future of our product usage.

You’ll work in a dynamic, fast-paced environment with a focus on data-informed decisions, process improvements, and mentoring newer team