Enterprise Customer Success Manager — High-Touch Growth

ServiceTitan; California; On-site; USD 93,000 - 139,000; Full time

Benefits offered by this job

Flextime

Health benefits

Parental leave & fertility support

Job summary

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-value trades accounts in North America. You will drive revenue by expanding product usage, coaching senior-level clients, and leading complex projects with cross-functional teams.

You’ll build executive relationships, analyze engagement data, and identify opportunities to increase valuation of our software. Collaborate with the success team to mentor new hires and improve processes while maintaining a

Qualifications

• 4+ years of combined experience account and/or project management experience in a customer facing role.
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
• Demonstrated ability for and interest in project management and analyzing data sets.
• Intelligent, quick thinking, fast learning, and solution oriented.
• To be an adaptable team player with strong communication and organizational skills.
• < 15% travel nationwide .

Responsibilities

• Develop a portfolio of ~40 Enterprise Property Care customer accounts, high-touch with complex needs.
• Regularly reach out to accounts to gather usage insights and coach on best practices.
• Build and maintain senior-level relationships and deliver premium experiences.
• Collaborate with customers to solve problems with out-of-the-box solutions and increase product value.
• Identify ways to improve customer experience in product and processes.
• Analyze user engagement data and report KPI insights regularly.
• Segment customers for upsell and cross-sell opportunities.
• Mentor and support new hires and other team members.

Skills

Account management

Project management

Customer facing

Data analysis

Multi-tasking

Job description

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-value trades accounts in North America. You will drive revenue by expanding product usage, coaching senior-level clients, and leading complex projects with cross-functional teams.

You’ll build executive relationships, analyze engagement data, and identify opportunities to increase valuation of our software. Collaborate with the success team to mentor new hires and improve processes while maintaining a