Senior Strategic Accounts CSM: Growth & Adoption Leader

ServiceTitan, Inc.; California; On-site; USD 122,000 - 183,000; Full time

Benefits offered by this job

Flexible time off

Learning & development programs

Bonus/recognition programs

Company-paid medical/dental/vision

Job summary

ServiceTitan, Inc. is seeking a Senior Customer Success Manager, Strategic Accounts, to oversee the long-term success of our largest customers, including franchise systems and multi-location enterprises.

You will build executive partnerships, drive product adoption, and lead initiatives to elevate customer value across strategic accounts. You will learn quickly, manage executive teams, and thrive in a fast-paced environment, wearing many hats to meet evolving customer and project needs.

Qualifications

• 5+ years of relevant experience managing multiple accounts and/or projects.
• Self-starter in an entrepreneurial, fast-paced environment with leadership capability.
• Exceptional account management and project management skills with attention to detail.
• Ability to learn new software quickly and apply it to client success.
• Proactive problem-solver able to address roadblocks and risks.

Responsibilities

• Develop strong working relationships with corporate contacts in strategic accounts.
• Coach and train on product best practices for executives, franchise owners, and end users.
• Collaborate on product enhancement requests with product management.
• Manage initiatives to increase product adoption, satisfaction, and evangelism.
• Analyze user engagement data and present actionable insights and KPIs.

Skills

Account management

Project management

Relationship building

Strategic thinking

Communication

Analytical thinking

Tools

CRM software

Job description

ServiceTitan, Inc. is seeking a Senior Customer Success Manager, Strategic Accounts, to oversee the long-term success of our largest customers, including franchise systems and multi-location enterprises.

You will build executive partnerships, drive product adoption, and lead initiatives to elevate customer value across strategic accounts. You will learn quickly, manage executive teams, and thrive in a fast-paced environment, wearing many hats to meet evolving customer and project needs.