Enterprise Customer Success Manager — High-Touch Growth & Strategy

ServiceTitan; Sacramento (CA); On-site; USD 93,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Annual bonus program

Health insurance

401(k) match

Parental leave

Fertility support

Pet insurance

Job summary

ServiceTitan is seeking a Customer Success Manager (Enterprise) to manage a portfolio of high-value property care accounts in North America. You will drive revenue, cultivate executive relationships, and champion best practices to maximize product value for customers.

You will analyze usage data, collaborate with cross-functional teams, and mentor junior team members while ensuring a premium, high-caliber customer experience. This role emphasizes strategic problem-solving and clear communication.

Qualifications

• 4+ years in account and/or project management in a customer-facing role.
• Strong multi-tasking and attention to detail.
• Self-starter in a fast-paced, entrepreneurial environment with leadership potential.
• Experience analyzing data sets and driving insights.
• Excellent communication and organizational skills.

Responsibilities

• Manage a portfolio of Enterprise Property Care accounts (≈40).
• Regularly engage accounts to gather product usage insights and coach on best practices.
• Build and maintain senior-level relationships for premium customer experiences.
• Collaborate with customers to solve complex problems with out-of-the-box solutions.
• Identify opportunities to improve product experience and processes.

Skills

Customer success

Account management

Project management

Data analysis

Communication

Team collaboration

Job description

ServiceTitan is seeking a Customer Success Manager (Enterprise) to manage a portfolio of high-value property care accounts in North America. You will drive revenue, cultivate executive relationships, and champion best practices to maximize product value for customers.

You will analyze usage data, collaborate with cross-functional teams, and mentor junior team members while ensuring a premium, high-caliber customer experience. This role emphasizes strategic problem-solving and clear communication.