Senior Enterprise Customer Success Manager

Johnson Controls, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 73,000 - 101,000; Full time

Benefits offered by this job

Competitive pay

Bonus plan

Paid vacation

Day-one benefits

Training programs

Collaborative culture

Zero Harm safety

Job summary

Sensormatic Solutions, a Johnson Controls business, is seeking a Customer Success Manager to serve as a trusted advisor to new and existing customers, helping them maximize the value of Sensormatic solutions while driving retention, adoption, and growth.

You will partner with regional sales managers and cross-functional teams to deliver outcomes, build strategic plans, and lead pilots across 75+ store networks. This role offers growth within a global platform and a collaborative culture.

Qualifications

• Bachelor's degree in Business, Marketing, Management, or related field.
• 6+ years in customer success, account management, or related roles.
• Proficient with Word, Excel, PowerPoint.
• Excellent verbal, written, and presentation skills.
• Strong analytical and critical-thinking abilities with data interpretation.
• Ability to travel up to 25%.
• Able to work in a fast-paced, customer-focused environment.
• Flexibility for evening or weekend needs.

Responsibilities

• Retain and grow customer revenue through proactive account management and regular business reviews.
• Develop strategic account plans to drive satisfaction and long-term partnerships.
• Collaborate with sales to define pilot objectives and success criteria.
• Lead pilots with field training and adoption strategies.
• Identify expansion opportunities by understanding customer needs.
• Conduct regular meetings to evaluate performance and future needs.
• Manage a portfolio of enterprise retail customers (75+ stores).
• Advocate for customers and coordinate cross-functional teams.
• Maintain knowledge of Sensormatic solutions and data workflows.
• Support leadership initiatives and cross-functional projects.
• Demonstrate Johnson Controls values.

Skills

Relationship management

Analytical thinking

Communication

Travel up to 25%

Organizational skills

Education

Bachelor's degree in Business/Marketing/Management

Tools

MS Office

Job description

Sensormatic Solutions, a Johnson Controls business, is seeking a Customer Success Manager to serve as a trusted advisor to new and existing customers, helping them maximize the value of Sensormatic solutions while driving retention, adoption, and growth.

You will partner with regional sales managers and cross-functional teams to deliver outcomes, build strategic plans, and lead pilots across 75+ store networks. This role offers growth within a global platform and a collaborative culture.