Senior Enterprise CSM — Retention, Upsell & Growth

Kenect; Pleasant Grove (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

Kenect is seeking a Large Market Customer Success Manager to partner with strategic customers across a growing SaaS platform. You will own renewals, drive usage and adoption, and map opportunities for expansions and cross-sells while delivering measurable ROI and best-practice guidance.

You will lead training sessions, monitor usage, and conduct executive reviews with stakeholders to maximize value and retention. This is a high-impact, fast-paced role within a collaborative team.

Qualifications

• 3+ years of Enterprise Customer Success experience in a SaaS or software company.
• Driven, self-motivated, enthusiastic and with a “get things done” attitude
• Ability to manage a large portfolio of clients with amazing task and time management
• A+ organization skills
• Experience upselling and expanding a book of business
• Experience carrying a retention and upsell monthly quota
• Results-driven mentality, with a bias for speed and action
• Knowledge of Salesforce is a plus

Responsibilities

• Own the customer's renewal, usage, and adoption of Kenect product features.
• Identify, strategize and execute account expansions, feature upsells and cross-sales
• Promote maximum value of the product, identify new opportunities to ensure growth attainment
• Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives.
• Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practices
• Monitor usage, proactively contact clients upon low usage and deliver effective solutions to improve product adoption.
• Run, build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
• Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.

Skills

Enterprise CS

Account management

Upselling

Retention quota

Time management

Salesforce

Tools

Salesforce

Job description

Kenect is seeking a Large Market Customer Success Manager to partner with strategic customers across a growing SaaS platform. You will own renewals, drive usage and adoption, and map opportunities for expansions and cross-sells while delivering measurable ROI and best-practice guidance.

You will lead training sessions, monitor usage, and conduct executive reviews with stakeholders to maximize value and retention. This is a high-impact, fast-paced role within a collaborative team.