Enterprise Customer Success Lead

CBTS; United States; Remote; USD 55,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Job summary

CBTS is seeking a Customer Success Manager to serve as a trusted advisor to a portfolio of enterprise clients. In this role, you will own the post-sale customer relationship and help clients maximize the value of their CBTS solutions and services.

You will partner closely with customers and internal teams to drive adoption, strengthen relationships, improve satisfaction and retention, identify opportunities for growth, and ensure clients achieve measurable business outcomes.

Qualifications

• 8+ years in Customer Success or related client-facing roles.
• Experience with enterprise accounts and complex tech environments.
• Ability to lead cross-functional teams and executive reviews.
• Strong written and verbal communication and presentation skills.

Responsibilities

• Manage a portfolio of enterprise accounts and serve as post-sale advisor.
• Develop customer success plans aligned to business outcomes.
• Lead recurring meetings and executive business reviews.
• Coordinate cross-functional teams to resolve issues and risks.
• Identify growth opportunities with Account Executives.

Skills

Relationship management

Executive communication

Strategic advisory

Cross-functional collaboration

Account growth planning

Education

Bachelor's degree in Business or related field

Tools

Salesforce CRM

Microsoft 365

Job description

CBTS is seeking a Customer Success Manager to serve as a trusted advisor to a portfolio of enterprise clients. In this role, you will own the post-sale customer relationship and help clients maximize the value of their CBTS solutions and services.

You will partner closely with customers and internal teams to drive adoption, strengthen relationships, improve satisfaction and retention, identify opportunities for growth, and ensure clients achieve measurable business outcomes.