Senior Enterprise Customer Success Leader

Netradyne; Nashville (TN); On-site; USD 150,000 - 195,000; Full time

Benefits offered by this job

Health care

Dental & Vision

Generous PTO

401(k) with match

Disability Insurance

Life Insurance

Job summary

Netradyne is seeking a Senior Manager, Customer Success to lead a team of 8 CSMs and guide executive relationships with Fortune 1000 customers. You will build a culture of advocacy, accountability, and measurable value.

You will own enterprise onboarding for deployments over 1,000 vehicles, partner with Sales, Product, and Engineering, and develop analytics dashboards to demonstrate ROI and fleet performance. Nashville preferred.

Qualifications

• Minimum 10 years of customer success and related customer-facing roles.
• Approximately 20 years of overall customer-facing leadership experience preferred.
• 10+ years leading Customer Success or post-sales teams.
• Experience managing teams of 8–12 direct reports.
• Proven success with Fortune 1000 and large enterprise customers.
• Experience deploying 1,000+ assets, users, or endpoints and partnering with C-suite executives.

Responsibilities

• Lead, coach, and develop a team of 8 CSMs with plans to scale to 11.
• Build a culture of customer advocacy, accountability, and operational excellence.
• Serve as executive sponsor for Netradyne's largest strategic relationships.
• Develop trusted advisor relationships with COOs, CIOs, VPs, and executive teams.
• Facilitate Executive Business Reviews focused on ROI, fleet performance, and outcomes.
• Drive executive-level engagement to increase retention and expansion opportunities.
• Own CS strategy for enterprise deployments exceeding 1,000 vehicles.
• Lead cross-functional onboarding with Sales, Product, Engineering, Support, and Services.
• Develop scalable onboarding methodologies to accelerate adoption.
• Establish governance and alignment throughout implementation and adoption.
• Identify risks early and drive resolution across stakeholders.

Skills

Executive leadership

Customer Success leadership

Strategic account management

Data storytelling

Operational excellence

Education

Bachelor's degree

Master's degree

Job description

Netradyne is seeking a Senior Manager, Customer Success to lead a team of 8 CSMs and guide executive relationships with Fortune 1000 customers. You will build a culture of advocacy, accountability, and measurable value.

You will own enterprise onboarding for deployments over 1,000 vehicles, partner with Sales, Product, and Engineering, and develop analytics dashboards to demonstrate ROI and fleet performance. Nashville preferred.