Senior Enterprise Customer Success Manager

CBTS; New York (NY); On-site; USD 55,000 - 86,000; Full time

Job summary

CBTS is seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise customers. You will serve as a trusted post-sale advisor and primary contact, helping clients maximize the value of their CBTS solutions while driving customer satisfaction, retention, and growth.

You will build strong relationships with key stakeholders, develop customer success plans aligned to business objectives, identify potential risks and opportunities, and partner closely with

Qualifications

• Bachelor's degree in Business, Communications, IT or related field; MBA preferred.
• 8+ years in Customer Success, Account Management or related role.
• Experience managing enterprise B2B customers and renewals.

Responsibilities

• Own a portfolio of enterprise customer accounts and serve as post-sale advisor.
• Develop customized customer success plans aligned with client goals and KPIs.
• Build relationships with stakeholders at multiple levels, including executives.
• Conduct regular cadence calls, EBRs, and onsite meetings to demonstrate value.
• Monitor customer health and renewals; identify risks and opportunities.
• Collaborate with Sales, Support, Solutions Engineering, and Finance to ensure seamless experience.
• Maintain accurate CRM data, including interactions, plans, renewals, and opportunities.

Skills

Enterprise customer relationships

Executive-level communication

Cross-functional coordination

Strategic account planning

Education

Bachelor's degree in Business/IT

MBA preferred

Tools

Salesforce

Job description

CBTS is seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise customers. You will serve as a trusted post-sale advisor and primary contact, helping clients maximize the value of their CBTS solutions while driving customer satisfaction, retention, and growth.

You will build strong relationships with key stakeholders, develop customer success plans aligned to business objectives, identify potential risks and opportunities, and partner closely with