Senior Enterprise Customer Success Lead (Remote, Equity)

Prove7.ai; Delaware; Remote; USD 150.000 - 180.000; Vollzeit

Benefits dieser Stelle

Equity

Remote-first

Travel >50%

Health coverage

Learning budget

Parental leave

Zusammenfassung

Prove7.ai is seeking a Customer Success Representative to own enterprise customer success from onboarding to renewal and expansion. You will drive adoption, ensuring first agents are governed, Trust Scores trusted, and audits valued, while building relationships across security and governance teams to embed Prove7 in daily operations.

You will advocate for customers, manage risks, and partner with sales to identify expansion opportunities, delivering measurable outcomes that support renewals and

Qualifikationen

• 3+ years in customer success, account management, or a customer-facing role in enterprise B2B software.
• Track record of driving adoption and retention with technical and executive stakeholders.
• Strong project-management instincts to move multi-team initiatives.

Aufgaben

• Own a portfolio of enterprise customers from onboarding through renewal and expansion, anchored on outcomes.
• Drive adoption: govern first agents, Trust Scores, and audits to add value.
• Build relationships across security, GRC, platform, and executive sponsors so Prove7 is embedded in operations.
• Run health reviews, surface risk early, and coordinate teams to resolve it before churn.
• Identify and develop expansion opportunities, partnering with AE to grow the account.
• Share customer realities with Product to shape what success means in the field.

Kenntnisse

Customer success

Account management

Stakeholder mgmt

Project mgmt

Communication

Jobbeschreibung

Prove7.ai is seeking a Customer Success Representative to own enterprise customer success from onboarding to renewal and expansion. You will drive adoption, ensuring first agents are governed, Trust Scores trusted, and audits valued, while building relationships across security and governance teams to embed Prove7 in daily operations.

You will advocate for customers, manage risks, and partner with sales to identify expansion opportunities, delivering measurable outcomes that support renewals and