Enterprise CS & Adoption Champion (Remote • Equity)

Prove7 Inc.; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Remote-first across the United States

Equity

Comprehensive health coverage

Flexible time off

Learning budget

Direct line to founders

Job summary

Prove7 is hiring a Customer Success Representative to own enterprise customer journeys from onboarding to renewal, driving adoption and expansion. This remote-first role spans the United States, with travel often >50%. Compensation includes a $150K–$180K base and OTE up to ~$200K, plus meaningful equity and comprehensive benefits.

You'll partner with security, governance, and platform teams, measure health, and advocate for customers while shaping product playbooks for scalable success.

Qualifications

• 3+ years in customer success, account management or a customer-facing role in enterprise B2B software.
• Track record of driving adoption and retention with technical and executive stakeholders.
• Strong project-management instincts to move multi-team initiatives.
• Empathy plus backbone; advocate for the customer and tell hard truths when needed.
• Comfort with technical products; able to discuss security, governance and AI.
• Experience in security, infrastructure, or AI/ML products.
• Familiarity with compliance frameworks (NIST, EU AI Act, SOC 2).
• Early-stage CS experience building playbooks and motion.

Responsibilities

• Own a portfolio of enterprise customers from onboarding through renewal and expansion.
• Drive adoption: govern first agents, Trust Scores, and audits; expand from there.
• Build relationships across security, GRC, platform, and executive sponsors.
• Run health reviews and orchestrate cross-functional teams to resolve risk.
• Identify expansion opportunities in partnership with the AE.
• Provide customer feedback to Product to define what success looks like.

Skills

Customer success

Account management

Enterprise software

Stakeholder management

Project management

Empathy

Security knowledge

AI/ML familiarity

Job description

Prove7 is hiring a Customer Success Representative to own enterprise customer journeys from onboarding to renewal, driving adoption and expansion. This remote-first role spans the United States, with travel often >50%. Compensation includes a $150K–$180K base and OTE up to ~$200K, plus meaningful equity and comprehensive benefits.

You'll partner with security, governance, and platform teams, measure health, and advocate for customers while shaping product playbooks for scalable success.