Customer Success Representative

Prove7.ai; Delaware; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Equity

Remote-first

Travel >50%

Health coverage

Learning budget

Parental leave

Job summary

Prove7.ai is seeking a Customer Success Representative to own enterprise customer success from onboarding to renewal and expansion. You will drive adoption, ensuring first agents are governed, Trust Scores trusted, and audits valued, while building relationships across security and governance teams to embed Prove7 in daily operations.

You will advocate for customers, manage risks, and partner with sales to identify expansion opportunities, delivering measurable outcomes that support renewals and

Qualifications

• 3+ years in customer success, account management, or a customer-facing role in enterprise B2B software.
• Track record of driving adoption and retention with technical and executive stakeholders.
• Strong project-management instincts to move multi-team initiatives.

Responsibilities

• Own a portfolio of enterprise customers from onboarding through renewal and expansion, anchored on outcomes.
• Drive adoption: govern first agents, Trust Scores, and audits to add value.
• Build relationships across security, GRC, platform, and executive sponsors so Prove7 is embedded in operations.
• Run health reviews, surface risk early, and coordinate teams to resolve it before churn.
• Identify and develop expansion opportunities, partnering with AE to grow the account.
• Share customer realities with Product to shape what success means in the field.

Skills

Customer success

Account management

Stakeholder mgmt

Project mgmt

Communication

Job description

Customer Success Representative

Make every customer succeed at the thing they hired us for: safely transferring trust to their agents. You own adoption, outcomes, and the relationship that turns a first deployment into an estate.

$150K–$180K base

• OTE to ~$200KRemote-first (US)Full-timeCustomer-facingEquity + benefitsTravel >50%

Why this role matters

As a Customer Success Representative you drive adoption of Prove7, prove value early and often, and grow a single governed agent into the way the enterprise runs.

We want someone who measures the day by whether the customer moved forward, and who builds the kind of relationship where renewal and expansion are simply the natural result.

What you'll do

• Own a portfolio of enterprise customers from onboarding through renewal and expansion, anchored on the outcomes they bought Prove7 to achieve.
• Drive adoption: get the first agents governed, the first Trust Scores trusted, and the first sealed audits valued - then widen from there.
• Build relationships across security, GRC, platform, and executive sponsors so Prove7 is embedded in how they operate.
• Run health reviews, surface risk early, and orchestrate the team (Support, TAM, Engineering) to resolve it before it becomes churn.
• Identify and develop expansion opportunities, partnering with the AE to grow the account.
• Carry customer reality back into Product - you are the steward of what 'success' actually looks like in the field.

What you bring

• 3+ years in customer success, account management, or a customer-facing role in enterprise B2B software.
• A track record of driving adoption and retention with technical and executive stakeholders.
• Strong project-management instincts - you keep complex, multi-team initiatives moving.
• Empathy plus backbone: you advocate for the customer and tell them hard truths when it helps them.
• Comfort with technical products; you can speak credibly about security, governance, and AI.

Bonus points

• Experience in security, infrastructure, or AI/ML products.
• Familiarity with compliance frameworks (NIST, EU AI Act, SOC 2) and the buyers who care about them.
• Early-stage CS experience where you helped build the playbook and the motion.

How We Work - And What We Offer

Prove7 is remote-first across the United States. We hire for ownership and judgment, not for a seat in a particular building - with occasional travel to be in the room with the enterprises we serve. Expect a small, senior team where your work ships and is felt quickly.

Compensation

The target range for this role is $150K–$180K base

• OTE to ~$200K. Final offers reflect level, experience, and location, and include meaningful equity on top of cash.

Travel

This is a customer-facing role. Expect frequent and extensive travel - often more than 50% - to be in the room with the enterprises we serve.

• Meaningful early-stage equity. You are joining early. You should own a real piece of what you help build.
• Comprehensive health coverage. Medical, dental, and vision for you and your dependents.
• Flexible time off & paid parental leave. Time away that is actually restful, and real support when family comes first.
• Home-office & learning budget. The tools to do your best work, and room to keep getting sharper in a field that moves weekly.
• Direct line to the founders. Low ceremony, high trust, and decisions made close to the work.

Think you're one of the missionaries?

Equal opportunity employer

Prove7 is committed to a diverse and inclusive workplace and to building a team that reflects the customers we serve. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Employment decisions are made on merit, qualifications, and business need. We provide reasonable accommodations throughout the hiring process - if you need one, email [e-mail].

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