Senior Enterprise CS Architect - Construction SaaS

SubBase; Fort Lauderdale (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

SubBase is seeking a Senior Customer Success Manager to own post-sale relationships for some of our largest and most strategic accounts. You’ll be the main contact for Large/Enterprise construction customers, driving adoption, renewals, and expansion while advocating for them inside SubBase.

This is a relationship-driven, field-facing role with 25–35% travel to meet customers on-site at job sites and regional offices.

Qualifications

• 5+ years in CS/Account Management for B2B SaaS.
• Proven renewals and net revenue retention across portfolios.
• Experience managing multi-stakeholder relationships from field to C-suite.
• Willingness to travel 25–35% including overnight and multi-day trips.
• Excellent written and verbal communication with ability to translate product into business value.

Responsibilities

• Own a portfolio of Large/Enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.
• Build and execute account success plans aligned to each customer's operational and business goals.
• Travel on-site (25–35%) to run business reviews, training sessions, and executive relationship-building meetings.
• Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
• Drive product adoption across field and office users, including PMs, procurement leads, and finance stakeholders.
• Identify expansion and upsell opportunities and partner with Sales to execute them.
• Own renewal forecasting and retention for your book of business; proactively manage and de-risk accounts showing signs of churn.
• Track account health, usage, and sentiment, and report trends and risks to the VP of Customer Success.
• Develop repeatable playbooks for onboarding and QBRs as one of the team's first enterprise-focused CSMs.

Skills

Enterprise accounts

Customer success

Stakeholder mgmt

Travel ready

Account onboarding

Tools

Salesforce

HubSpot

Gainsight

Job description

SubBase is seeking a Senior Customer Success Manager to own post-sale relationships for some of our largest and most strategic accounts. You’ll be the main contact for Large/Enterprise construction customers, driving adoption, renewals, and expansion while advocating for them inside SubBase.

This is a relationship-driven, field-facing role with 25–35% travel to meet customers on-site at job sites and regional offices.