Senior Enterprise Customer Implementation Director

Neara; Georgia; Hybrid; USD 100,000 - 150,000; Full time

Job summary

A leading technology firm in energy is seeking a dynamic leader who excels in complex project management, customer success, and strategic consulting. This role requires effective management of technical teams and the ability to navigate intricate enterprise environments. Candidates should have a proven track record in delivering project value, exceptional problem-solving skills, and the capacity to work independently. Regular travel is expected to customer sites, and immersion training at HQ is part of the onboarding process.

Qualifications

• Proven record in navigating high-pressure implementations and solving problems effectively.
• Ability to lead technical team members without necessarily being the top coder.
• Experience with ambiguous challenges and structuring clear recommendations.

Responsibilities

• Develop and maintain account strategy aligned with long-term objectives.
• Ensure value-driven delivery and customer satisfaction with the platform.
• Mentor and lead a team of technical contributors, managing workflows and standards.
• Navigate internal enterprise environments and mitigate complexity with stakeholders.
• Make decisive judgments under pressure, adjusting strategies as necessary.

Skills

Complex project management

Customer success

Strategic consulting

Technical intuition

Problem solving

Job description

A leading technology firm in energy is seeking a dynamic leader who excels in complex project management, customer success, and strategic consulting. This role requires effective management of technical teams and the ability to navigate intricate enterprise environments. Candidates should have a proven track record in delivering project value, exceptional problem-solving skills, and the capacity to work independently. Regular travel is expected to customer sites, and immersion training at HQ is part of the onboarding process.