Senior Enterprise CSM - Strategic Accounts & Growth

Signifyd; United States, Northern America, Americas; On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Unlimited time off

401K match

Stock options

Annual bonus or commissions

Parental leave

Health insurance

Vision insurance

FSA

Disability insurance

Life insurance

Company events

Signifyd swag

Job summary

Signifyd is seeking a Principal Customer Success Manager to own the success of our most strategic accounts in the US. You will manage onboarding, ongoing value delivery, and long-term growth plans, collaborating with Sales, Implementation, and Risk teams to align on business outcomes.

You will leverage deep industry knowledge in e-commerce and payments, communicate at the executive level, and travel 30%+ to customer sites and events. Equity and performance incentives complement base compensation.

Qualifications

• 5+ years in enterprise SaaS deployment or program management for large, strategic customers.
• Proven ability to manage relationships with senior customer executives.
• Strong executive presence and communication across C-suite and day-to-day teams.

Responsibilities

• Own end-to-end customer relationship across onboarding to renewal.
• Identify and build relationships with senior stakeholders.
• Plan and drive discovery, change management and strategic sessions.
• Develop long-term growth plans with customers as a strategic partner.
• Collaborate with internal Signifyd teams to ensure customer success.

Skills

Senior SaaS experience

Executive stakeholder management

Strategic relationship building

Cross-functional leadership

Sales mindset

Program management

Job description

Signifyd is seeking a Principal Customer Success Manager to own the success of our most strategic accounts in the US. You will manage onboarding, ongoing value delivery, and long-term growth plans, collaborating with Sales, Implementation, and Risk teams to align on business outcomes.

You will leverage deep industry knowledge in e-commerce and payments, communicate at the executive level, and travel 30%+ to customer sites and events. Equity and performance incentives complement base compensation.