Senior Enterprise CSM – Outcomes & Growth

Spectrum; Atlanta (GA); Remote; USD 120,000 - 180,000; Full time

Job summary

Spectrum seeks a strategic Customer Success Manager IV to own outcomes for a portfolio of enterprise customers in a fast-paced, cloud-driven environment. You will coordinate across Sales, Delivery, and Support to ensure measurable value and long-term retention from Atlanta-based engagements.

You will drive adoption, renewal readiness, and expansion opportunities while mentoring teammates and refining playbooks to scale customer success across the organization.

Qualifications

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments.
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments.
• Proven ability to manage customer relationships and drive value realization.
• Strong communication and stakeholder management skills.
• Experience working cross-functionally in matrixed organizations.

Responsibilities

• Own accountability for customer outcomes and value realization across a portfolio of enterprise customers.
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones.
• Lead customer conversations focused on value realization, adoption, and roadmap alignment.
• Manage onboarding, adoption, renewal, and expansion across the customer lifecycle.
• Coordinate across Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure alignment.
• Partner with Sales to support renewal strategy and surface opportunities for expansion.

Skills

Customer success management

Communication

Stakeholder management

Cross-functional leadership

Education

Bachelor’s degree in related discipline

Master’s degree

PhD with 3 years experience

12 years of relevant professional experience

Tools

CRM software

Customer success platforms

Job description

Spectrum seeks a strategic Customer Success Manager IV to own outcomes for a portfolio of enterprise customers in a fast-paced, cloud-driven environment. You will coordinate across Sales, Delivery, and Support to ensure measurable value and long-term retention from Atlanta-based engagements.

You will drive adoption, renewal readiness, and expansion opportunities while mentoring teammates and refining playbooks to scale customer success across the organization.