Strategic Enterprise CSM — Remote & Equity Eligible

OneSignal, Inc.; Northern (KY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Equity program

Comprehensive benefits

Job summary

OneSignal is seeking a versatile Customer Success professional to manage our US Strategic business by leading implementation and accelerating value for our partners. You will onboard, integrate, and scale the OneSignal service for US customers, focusing on retaining and growing an assigned book of business.

You will work closely with product, customer support, and sales to ensure success, with emphasis on onboarding, business reviews, and feedback to influence the product roadmap.

Qualifications

• 2+ years experience in an account management (customer success) role; ideally with a B2B SaaS product.
• Experience working with Salesforce, Gong, and Vitally.
• Excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills.

Responsibilities

• Responsible for retaining and growing 20 to 40 Customers
• Build relationships up and across the organization to achieve success goals
• Contribute to customer onboarding
• Lead customer business reviews
• Write & publish customer feedback internally to support product roadmap
• Collaborative, team-oriented mindset is a requirement

Skills

Account management

B2B SaaS

Collaboration

Communication

Tools

Salesforce

Gong

Vitally

Job description

OneSignal is seeking a versatile Customer Success professional to manage our US Strategic business by leading implementation and accelerating value for our partners. You will onboard, integrate, and scale the OneSignal service for US customers, focusing on retaining and growing an assigned book of business.

You will work closely with product, customer support, and sales to ensure success, with emphasis on onboarding, business reviews, and feedback to influence the product roadmap.