Senior Enterprise CSM — ROI, Renewals & Exec Trust

Elliptic; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

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25 days annual leave

Health insurance

Home office allowance

Laptop provided

Mental health support

Job summary

Elliptic in New York seeks a Senior Customer Success Manager, Enterprise to own the AMER enterprise portfolio. You’ll drive health, retention and expansion with a data-driven account plan and executive-level engagement.

You’ll lead end-to-end renewal cycles, coordinate multi-team use cases, and deliver measurable ROI to build trust with senior executives while collaborating across teams to move initiatives forward.

Qualifications

• Proven track record in customer success or renewals with enterprise accounts.
• Retention and expansion results in large accounts with reliable renewal forecasts.
• Ability to present a clear value story to C-suite audiences.

Responsibilities

• Own health, retention and expansion across the AMER enterprise portfolio.
• Lead renewal cycles end to end, from forecasting risk to negotiating terms.
• Run executive business reviews to prove ROI and build trust at senior level.
• Coordinate multi-team use cases across Elliptic and flag risk/opportunity early.

Skills

Customer Success

Account Management

Renewals

B2B SaaS

Executive reviews

Job description

Elliptic in New York seeks a Senior Customer Success Manager, Enterprise to own the AMER enterprise portfolio. You’ll drive health, retention and expansion with a data-driven account plan and executive-level engagement.

You’ll lead end-to-end renewal cycles, coordinate multi-team use cases, and deliver measurable ROI to build trust with senior executives while collaborating across teams to move initiatives forward.