Senior Enterprise CSM — Equity & Hybrid Office

Culture Amp Pty Ltd; San Francisco (CA); Hybrid; USD 131,000 - 150,000; Full time

Benefits offered by this job

Equity through ESPP

Learning programs and coaching

Quarterly refresh days

Parental leave

MacBook and home workspace budget

Annual social impact days

Medical insurance coverage for you and

Job summary

Culture Amp Pty Ltd is seeking an exceptional Senior Customer Success Manager to join our Enterprise Customer Success team. You’ll own the adopt motion and share ownership of retention and growth across a large book of enterprise customers (1,000+ users).

You’ll partner with People Scientists, Account Managers, and Renewals Managers to deliver measurable outcomes and ROI. You’ll use data, health signals, and dashboards to manage risk, lead strategic business reviews, and scale your playbooks

Qualifications

• 3+ years in a customer-facing role with retention/growth accountability.
• Experience managing a book of enterprise customers and owning GRR/NRR outcomes.
• Experience leading strategic conversations with senior stakeholders and translating data into a story.
• Experience partnering with Sales and Renewals to protect and grow revenue.

Responsibilities

• Own retention and growth for a book of enterprise customers, including GRR and NRR metrics.
• Use data, health signals, and dashboards to prioritize efforts across a large book.
• Lead strategic business reviews with senior stakeholders to translate platform data into value and ROI.
• Identify underlying business problems and drive proactive adoption to move the needle.
• Spot risk early from signals and lead collaborative save plans through resolution.
• Lead conversations on pricing, contraction risk, and expansion with Account Managers.

Skills

Customer success

Account management

Renewals

Strategic conversations

Sales collaboration

Tools

Vitally

Salesforce

Gong

Job description

Culture Amp Pty Ltd is seeking an exceptional Senior Customer Success Manager to join our Enterprise Customer Success team. You’ll own the adopt motion and share ownership of retention and growth across a large book of enterprise customers (1,000+ users).

You’ll partner with People Scientists, Account Managers, and Renewals Managers to deliver measurable outcomes and ROI. You’ll use data, health signals, and dashboards to manage risk, lead strategic business reviews, and scale your playbooks