Senior Customer Success Manager, Enterprise

Elliptic; United States; Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

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Health insurance

25 days annual leave

Home office allowance

Mental health support

Laptop and equipment

Job summary

Elliptic, a leading crypto compliance company, seeks a Senior Customer Success Manager for the Americas. You’ll own top enterprise accounts across the Americas, build trusted executive relationships, and drive renewals and expansions with cross-team collaboration.

In this role you’ll run executive business reviews, develop account plans, forecast renewal risk, and coordinate across Support, Solutions, Product and Engineering to deliver one cohesive strategy.

Qualifications

• Track record in Customer Success, Account Management or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations and multiple stakeholders.
• Proven retention and expansion results in large accounts, with renewal forecasts that leaders can rely on.
• Ability to run executive business reviews and tell a clear value story to C-suite audiences.
• Ability to coordinate with Support, Solutions, Product and Engineering behind one plan without formal authority.
• Fluency with AI tools as part of daily workflow.
• Bonus points for AML experience in crypto or financial services, familiarity with blockchain and digital assets, or work with US banks or exchanges on compliance or financial crime programs.

Responsibilities

• Own health, retention and expansion across your AMER enterprise portfolio, with an account plan and stakeholder map for every key customer.
• Lead renewal cycles end to end, from forecasting risk to negotiating terms.
• Run executive business reviews that prove ROI and build senior-level trust in Elliptic coordinates across Elliptic for complex, multi-team use cases.

Skills

Customer Success

Account Management

Renewals

Executive reviews

AI tools

Job description

Senior Customer Success Manager, EnterpriseCustomer Success · New York · Full-time, HybridElliptic has been tracking down crypto crime since 2013, trusted by banks, businesses, and governments worldwide to keep the financial system safe. Today, our compliance tools cover the large majority of global crypto exchange volume, and a $120m Series D is fueling the next stage of that work.

You’ll own Elliptic’s most strategic enterprise customers across the Americas. Their compliance, risk and intelligence programs involve several teams and executives on each side. This is an individual contributor role, so your influence comes from how well you lead accounts, not from a title. Within six months you’ll have an account plan and a clear view of renewal risk for every key customer. You’ll also have built trusted relationships with their executives and seen at least one complex, multi-team use case through to a successful outcome.

What you’ll bring

A track record in Customer Success, Account Management or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations and multiple stakeholdersProven retention and expansion results in large accounts, with renewal forecasts that leaders can rely onThe presence to run executive business reviews and tell a clear value story to C-suite audiencesThe ability to get Support, Solutions, Product and Engineering behind one plan without formal authorityFluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust themBonus points for AML experience in crypto or financial services, familiarity with blockchain and digital assets, or work with US banks or exchanges on compliance or financial crime programs.

What you’ll do

Own health, retention and expansion across your AMER enterprise portfolio, with an account plan and stakeholder map for every key customerLead renewal cycles end to end, from forecasting risk to negotiating termsRun executive business reviews that prove ROI and build senior-level trust in EllipticCoordinate complex, multi-team use cases across Elliptic, keeping internal leaders informed early on risk and opportunity

What we offer you

Competitive salary, plus share options25 days of annual leave, plus US national holidaysHealth insuranceA personal training budgetThe laptop and equipment you need, plus a home office allowanceFull access to Spill mental health support

We hire for trajectory as much as track record.