Senior Enterprise CSM: Renewals, Adoption & Growth

Ping Identity; Denver (CO); On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Opportunity for Education Reimburs e

Commuter Offset (Specific locations)

Job summary

Ping Identity is seeking a Customer Success Manager in the United Kingdom to lead post‑sales adoption and value realization for a defined customer portfolio. You will partner with Support, Product, Services, and Sales to ensure outcomes and strategic partnership.

You will own health, retention, risk management, and renewal opportunities, translating customer objectives into measurable business value and driving adoption through structured reviews and governance cadences.

Qualifications

• Experience in Customer Success, Account Management, Consulting, or similar customer-facing roles in B2B SaaS/enterprise software.
• Proven track record managing a portfolio of mid- to large-enterprise customers with retention targets.
• Strong understanding of subscription/recurring revenue models and churn/expansion drivers.
• Ability to engage confidently with technical and non-technical stakeholders, from admins to VP level.
• Comfortable working with data, dashboards, and translating insights into actions.
• Excellent communication, presentation, and storytelling skills.
• Strong organization and time management, with ability to prioritize across multiple accounts.

Responsibilities

• Own customer health, retention and risk management in partnership with Sales and Renewals.
• Build and execute customer success plans with clear outcomes and owners.
• Identify renewal risk, create save plans, and track mitigation activities.
• Surface expansion opportunities and collaborate with Sales/Account Management to progress them.
• Translate objectives into measurable outcomes and track progress.
• Review usage data and health scores to drive adoption and prevent value erosion.
• Deliver value-focused reviews and connect product usage to business results.
• Maintain strong relationships with day-to-day contacts and sponsors.
• Run regular check-ins, workshops, and governance reviews tailored to cohort.

Skills

Customer Success

Account Management

Churn/Expansion knowledge

Data-driven

Communication

Time management

Tools

Gainsight

Totango

ChurnZero

Salesforce

Job description

Ping Identity is seeking a Customer Success Manager in the United Kingdom to lead post‑sales adoption and value realization for a defined customer portfolio. You will partner with Support, Product, Services, and Sales to ensure outcomes and strategic partnership.

You will own health, retention, risk management, and renewal opportunities, translating customer objectives into measurable business value and driving adoption through structured reviews and governance cadences.