Senior Enterprise CSM — Remote (LATAM/US)

Whippy; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work

Job summary

Whippy is hiring an entrepreneurial Enterprise Customer Success Manager to retain and grow a focused book of customers with six-figure ARR potential. You will own the relationship end-to-end, from onboarding through renewal and expansion, and work with staffing industry clients using Whippy’s platform.

You’ll build strong executive-level partnerships, drive adoption, and uncover expansion opportunities across multiple products, ensuring measurable ROI for our largest customers.

Qualifications

• 5+ years in customer success or account management in a technical SaaS environment.
• Experience managing large, complex enterprise accounts with cross-functional stakeholders.

Responsibilities

• Own a book of business end-to-end from onboarding to renewal and expansion.
• Lead proactive cadence with all accounts, set mutual success plans, and track outcomes.
• Become a product and customer expert to design workflows, AI agents, and automations that drive value.
• Manage multi-stakeholder relationships across executives, recruiters, and operations at top customers.
• Own the gross and net revenue retention and tie usage to measurable outcomes.

Skills

Account ownership

Relationship management

Strategic planning

Enterprise SaaS

Communication

Tools

CRM software

Job description

Whippy is hiring an entrepreneurial Enterprise Customer Success Manager to retain and grow a focused book of customers with six-figure ARR potential. You will own the relationship end-to-end, from onboarding through renewal and expansion, and work with staffing industry clients using Whippy’s platform.

You’ll build strong executive-level partnerships, drive adoption, and uncover expansion opportunities across multiple products, ensuring measurable ROI for our largest customers.