Remote Customer Success Manager — Drive Growth & ROI

Whippy

United States

Remote

USD 65,000 - 105,000

Full time

2 days ago

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Benefits offered by this job

Remote work

Performance bonuses

Job summary

Whippy is a remote-friendly platform for staffing teams, and is hiring an entrepreneurial Customer Success Manager to retain and grow a dedicated book of customers. You’ll own a book end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor.

Based in the US or Latin America, this remote role starts at 8am ET. Compensation includes monthly performance bonuses and opportunities to influence product and strategy as you help customers achieve

Qualifications

2-5 years in a customer-facing role.
Own a book of business end to end.
Proactive cadence on every account.
Able to translate usage into business outcomes.
Willingness to learn product deeply and become an expert.

Responsibilities

Own a book of business end to end from onboarding through renewal and expansion.
Run a proactive cadence on every account.
Become a product and customer expert.
Juggle multiple customers and projects.
Reach out proactively and anticipate issues.
Own revenue retention metrics and report on outcomes.
Spot expansion signals and hand over to sales when appropriate.
Turn wins into case studies and references.
Tell customers the truth and advocate for their needs.
Experiment and iterate on processes and tools.