Senior Public Sector Customer Success Manager

OpenGov, Inc.; San Francisco (CA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation & holidays

401(k) with company match

Parental leave & wellness stipends

Professional development

Job summary

OpenGov, Inc. is hiring a Customer Success Manager III in San Francisco. You will own a portfolio of ~40 high-impact customers, serving as their strategic partner to achieve goals, drive retention, and secure expansion.

You will influence digital transformation in government by guiding adoption, reporting ROI, and collaborating with Sales, Product, and Support teams to remove roadblocks.

Qualifications

• 3–5 years in Customer Success or high-touch SaaS roles.
• Proven ability to manage complex customer relationships and drive revenue growth.
• Strong strategic thinking with executive-facing communication skills.
• Hands-on with product and CRM/CS tools.
• GovTech or government agency experience preferred.

Responsibilities

• Own end-to-end success strategy for ~40 customers and align platform with legislative goals.
• Build relationships with Department Heads, City Managers, and Finance Directors to drive retention and expansion.
• Guide customers through process changes and optimize workflows for adoption.
• Design and deliver Executive Business Reviews showing ROI.
• Identify churn risk and growth opportunities aligned with customer roadmaps.
• Design programs to maximize OpenGov adoption across customers.
• Collaborate with Sales, Product, and Support to resolve blockers and feed Voice of the Customer into product.

Skills

SaaS Experience

Executive relations

Strategic thinking

Advanced communication

CRM tools: Salesforce

Education

Bachelor’s degree in Business Administration/Public Administration or related field

Tools

Salesforce

Gong

Gainsight

Job description

OpenGov, Inc. is hiring a Customer Success Manager III in San Francisco. You will own a portfolio of ~40 high-impact customers, serving as their strategic partner to achieve goals, drive retention, and secure expansion.

You will influence digital transformation in government by guiding adoption, reporting ROI, and collaborating with Sales, Product, and Support teams to remove roadblocks.