Senior Enterprise CSM — NA (Remote) Driving Growth

Openkrill

United States

Remote

USD 110,000 - 129,000

Full time

14 days+

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Job summary

Stravito, a remote-first company, is seeking an experienced Enterprise Customer Success Manager for the US market. You will manage a portfolio of Fortune 1000 accounts, align with executives and daily users, and uncover growth opportunities by identifying patterns across end-user use cases.

You will collaborate with Product, Tech and Design to deliver value, share insights with the team, and help scale customer success processes in a fast-paced environment. Fluency in English is required.

Qualifications

5+ years experience as an enterprise Customer Success Manager, managing complex Fortune 1000 accounts.
Customer mindset—distinguishing underlying drivers from what is being said.
Business-oriented with ability to grow and scale the customer.
Thrives in startup and remote-first environments.
Strong interpersonal and communication skills.
Fluency in English, both spoken and written.

Responsibilities

Manage, support and develop a portfolio of enterprise customers (B2B).
Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement.
Develop the business by identifying patterns and synergies between different end-user use cases.
Proactively share customer learnings and insights with the broader Stravito team.
Report to the Lead Customer Success Manager for the US.
Work closely with Product, Tech & Design to make it happen!