Senior Enterprise CSM, Logistics Tech & Growth

Lever, Inc.

Abbeyville (CO)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Portcast is seeking a Senior Customer Success Manager to own enterprise relationships end-to-end, including onboarding, adoption, renewal, and expansion. You will lead discovery, act as a trusted advisor to C-suite stakeholders, and partner with Sales to drive expansion across teams and regions.

You will triage customer questions with the Data team, run QBRs and success plans, and influence the product roadmap with customer feedback.

Qualifications

At least 5+ years in a commercial, customer-facing role such as Customer Success or Key Account Management.
Experience with enterprise customers and C-suite stakeholders.
Strong discovery skills to surface real customer needs and drive adoption.
Proven track record of account expansion and revenue growth from existing customers.
Experience running QBRs and structured success plans using data and outcomes.

Responsibilities

Own the full enterprise customer lifecycle, including onboarding, adoption, renewal, and retention.
Lead discovery to understand goals, workflows and pain points for expansion.
Be a trusted advisor to enterprise stakeholders, including C-suite.
Identify and drive expansion in partnership with Sales across new teams/regions.
Manage customer questions/tickets, coordinating with Data for resolutions.
Run QBRs and success plans to drive adoption and expansion.
Collaborate with Product, Data and Engineering to feed roadmap with customer feedback.
Analyze usage/data to surface actionable insights for the customer journey.