Remote Enterprise Customer Success Manager

Rippling, Inc.; Austin (TX); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Fully remote work

Generous time off policy

Health, dental, and vision insurance

Professional development opportunities

Dynamic, collaborative environment

Job summary

Portside is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large aviation accounts and guide customers through onboarding, ongoing success reviews, renewal and expansion. You will collaborate with Sales, onboarding, Renewal Specialists, Product and Marketing to maintain a high-touch engagement across the enterprise book.

The ideal candidate has senior, relationship-driven CS experience, comfortable presenting to C-suite stakeholders, and can manage a structured

Qualifications

• 5+ years in SaaS Customer Success, Account Management, or enterprise-facing roles
• Experience owning multi-phase engagement models (onboarding, adoption, renewal, expansion)
• Strong executive presence with C-suite stakeholders

Responsibilities

• Own end-to-end journey for enterprise accounts across onboarding, cadence, training, renewal and expansion
• Lead external kickoff and tailor onboarding motion per account
• Build and maintain a custom success plan aligned to operational and business goals
• Run bi-annual/quarterly reviews and monthly/bi-monthly operational reviews
• Provide up to 8 hours of annual training per account via live sessions and campaigns
• Drive renewal cadence in partnership with Renewal Specialist and forecast risk proactively
• Identify expansion signals and hand opportunities to Account Executive
• Leverage digital success layer for QBRs, prompts, and product release briefings
• Maintain account data, health scores, and engagement history in CRM

Skills

Executive presence

Relationship building

CRM proficiency

Data-driven

Communication skills

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Data analytics tools

Job description

Portside is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large aviation accounts and guide customers through onboarding, ongoing success reviews, renewal and expansion. You will collaborate with Sales, onboarding, Renewal Specialists, Product and Marketing to maintain a high-touch engagement across the enterprise book.

The ideal candidate has senior, relationship-driven CS experience, comfortable presenting to C-suite stakeholders, and can manage a structured